At Shivanya Handicrafts, we strive to deliver your orders safely and on time. Below are the details of our shipping process, charges, and timelines. Please read our Shipping Policy carefully.
1. Shipping Destinations
- Domestic Shipping: We deliver across [your country name].
- International Shipping: Available to select locations. Shipping charges and delivery timelines may vary based on the destination.
2. Shipping Charges
-
Standard Shipping:
- Free shipping for orders above [insert amount].
- A flat rate of [insert amount] will be applied to orders below [insert amount].
-
International Shipping:
- Charges will be calculated based on the destination and weight of the package.
3. Processing Time
- Orders are processed within [insert timeframe, e.g., 1-2 business days] after the payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
4. Delivery Time
- Domestic Orders: Delivered within [insert timeframe, e.g., 5-7 business days] after dispatch.
- International Orders: Delivered within [insert timeframe, e.g., 10-15 business days], depending on the destination.
- Please note that delivery timelines may be extended due to unforeseen circumstances, such as weather, strikes, or customs delays.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking details.
- You can track your order through the shipping provider's website using the tracking number provided.
6. Packaging
- We ensure all orders are packed securely to prevent damage during transit.
- In the case of fragile items, additional precautions are taken to ensure safe delivery.
7. Undelivered Orders
- If the delivery attempt fails due to an incorrect address or absence of the recipient, the customer will be responsible for reshipping charges.
- Shivanya Handicrafts will not be liable for delays caused by incomplete or inaccurate shipping information provided by the customer.
8. Customs and Duties (For International Orders)
- International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and vary by country.
- Shivanya Handicrafts is not responsible for any customs-related delays or additional charges.
9. Damaged or Lost Shipments
- If your package arrives damaged, please notify us within [insert timeframe, e.g., 48 hours] with photos of the packaging and product.
- For lost shipments, contact us immediately. We will assist in resolving the issue with the shipping provider.
10. Contact Us
For questions or concerns regarding shipping, please reach out to us:
- Email: [your email address]
- Phone: [your phone number]
- Address: [your physical address, if applicable]
We are dedicated to delivering your orders promptly and ensuring a hassle-free shopping experience with Shivanya Handicrafts.