At Shivanya Handicrafts, we take great care in ensuring the quality of our sarees and other clothing items. However, if you are not satisfied with your purchase, we are here to help. Please review our Return & Exchange Policy below:
1. Eligibility for Returns & Exchanges
- Items are eligible for return or exchange if:
- The product is damaged or defective upon delivery.
- The incorrect item has been shipped.
- The product has a significant defect that was not disclosed.
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Non-Returnable Items:
- Products purchased during sales, discounts, or promotions.
- Customized or tailored items.
- Items that have been worn, washed, or altered.
2. Conditions for Return & Exchange
- The product must be:
- Unused and in its original condition.
- Packed in its original packaging, with tags intact.
- Accompanied by the purchase receipt or proof of purchase.
- Returns and exchanges will not be accepted if:
- There are signs of use, stains, damage, or odor.
- The return request is made after [insert number] days from the delivery date.
3. Return Process
To initiate a return:
- Email us at [your email address] with the following details:
- Order number.
- Reason for return.
- Photos of the product highlighting the defect/damage (if applicable).
- Once your return request is approved, we will provide instructions for shipping the item back to us.
Return Shipping:
- Customers are responsible for the cost of shipping the product back to us unless the return is due to a mistake on our part (e.g., defective or wrong item).
4. Exchange Policy
- Exchanges are allowed only for size or color variations of the same product, subject to availability.
- To request an exchange, follow the same process as outlined for returns.
- If the desired size or color is unavailable, you can opt for a refund or store credit.
5. Refund Policy
- Refunds will be processed only after we inspect the returned product and approve the request.
- Refunds will be made to the original payment method within [insert timeframe, e.g., 7-10 business days].
- Shipping charges and COD fees (if any) are non-refundable.
6. Important Notes
- Returns and exchanges will only be accepted for products purchased directly from Shivanya Handicrafts.
- Products purchased through third-party vendors or marketplaces are subject to their respective return policies.
- Shivanya Handicrafts reserves the right to reject returns or exchanges that do not meet our policy criteria.
7. Contact Us
If you have any questions or concerns regarding our Return & Exchange Policy, please feel free to contact us:
- Email: [your email address]
- Phone: [your phone number]
- Address: [your physical address, if applicable]
We value your trust in Shivanya Handicrafts and aim to make your shopping experience smooth and satisfying.