At Shivanya Handicrafts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a fair refund policy to ensure a positive shopping experience. Please read the following terms carefully before requesting a refund.
1. Eligibility for Refunds
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Refunds will be issued only in the following cases:
- The product is damaged or defective upon delivery.
- An incorrect product was delivered.
- The product is significantly different from its description on the website.
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Non-Refundable Items:
- Products purchased during sales, discounts, or promotions.
- Customized or tailored items.
- Products that have been used, washed, altered, or tampered with.
2. Conditions for Refund Requests
To qualify for a refund:
- The request must be made within [insert timeframe, e.g., 7 days] of receiving the product.
- The product must be:
- Unused and in its original condition.
- Packed in its original packaging with tags intact.
- Accompanied by the original receipt or proof of purchase.
3. Refund Process
To request a refund:
- Contact us at [your email address] or [your phone number] with the following details:
- Order number.
- Reason for the refund.
- Photos of the product highlighting the issue (if applicable).
- Once your request is approved, you will receive instructions for returning the product.
Return Shipping:
- Customers are responsible for the cost of returning the product unless the refund is due to a mistake on our part (e.g., damaged or wrong product).
4. Refund Method
- Refunds will be processed back to the original payment method within [insert timeframe, e.g., 7-10 business days] after we receive and inspect the returned product.
- For Cash on Delivery (COD) orders, refunds will be provided as store credit or through bank transfer.
5. Important Notes
- Shipping fees, COD charges, and other additional costs are non-refundable.
- Refunds will not be issued if the returned product does not meet our refund criteria.
6. Cancellation and Refunds
- If you wish to cancel your order, you may do so within [insert timeframe, e.g., 24 hours] of placing it. Orders that have already been shipped cannot be canceled.
7. Contact Us
If you have any questions or need assistance with a refund, please contact us:
- Email: [your email address]
- Phone: [your phone number]
- Address: [your address, if applicable]
We are committed to resolving any issues promptly and ensuring your satisfaction with Shivanya Handicrafts.