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Shivanya-Handicrafts

Refund Policy

At Shivanya Handicrafts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a fair refund policy to ensure a positive shopping experience. Please read the following terms carefully before requesting a refund.

1. Eligibility for Refunds

  • Refunds will be issued only in the following cases:

    • The product is damaged or defective upon delivery.
    • An incorrect product was delivered.
    • The product is significantly different from its description on the website.
  • Non-Refundable Items:

    • Products purchased during sales, discounts, or promotions.
    • Customized or tailored items.
    • Products that have been used, washed, altered, or tampered with.

2. Conditions for Refund Requests

To qualify for a refund:

  • The request must be made within [insert timeframe, e.g., 7 days] of receiving the product.
  • The product must be:
    • Unused and in its original condition.
    • Packed in its original packaging with tags intact.
    • Accompanied by the original receipt or proof of purchase.

3. Refund Process

To request a refund:

  1. Contact us at [your email address] or [your phone number] with the following details:
    • Order number.
    • Reason for the refund.
    • Photos of the product highlighting the issue (if applicable).
  2. Once your request is approved, you will receive instructions for returning the product.

Return Shipping:

  • Customers are responsible for the cost of returning the product unless the refund is due to a mistake on our part (e.g., damaged or wrong product).

4. Refund Method

  • Refunds will be processed back to the original payment method within [insert timeframe, e.g., 7-10 business days] after we receive and inspect the returned product.
  • For Cash on Delivery (COD) orders, refunds will be provided as store credit or through bank transfer.

5. Important Notes

  • Shipping fees, COD charges, and other additional costs are non-refundable.
  • Refunds will not be issued if the returned product does not meet our refund criteria.

6. Cancellation and Refunds

  • If you wish to cancel your order, you may do so within [insert timeframe, e.g., 24 hours] of placing it. Orders that have already been shipped cannot be canceled.

7. Contact Us

If you have any questions or need assistance with a refund, please contact us:

  • Email: [your email address]
  • Phone: [your phone number]
  • Address: [your address, if applicable]

We are committed to resolving any issues promptly and ensuring your satisfaction with Shivanya Handicrafts.

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              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...