Thank you for shopping at Shivanya Handicrafts.
If you are not entirely satisfied with your purchase, we’re here to help.
Return
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Products on Sale
To complete your return, we require a receipt or proof of purchase (Invoice).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shivanyahandicrafts.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shivanyahandicrafts.com and send your item to:
Shivanya Handicrafts
Aditya tower, Near Sanganer Stadium,
Laxmi colony, Sanganer, Jaipur (RJ) – 302020, India
Need help?
Contact us at info@shivanyahandicrafts.com for questions related to refunds and returns.